At Flowers Slough, we are passionate about bringing only the freshest, most vibrant blooms to our local community. As a trusted local florist serving households and businesses in Slough and nearby areas, we back every order with our Fresh Flowers Guarantee. We want you to receive your flowers in prime condition, and your satisfaction is at the heart of what we do.
If your delivery arrives damaged or the flowers are not in the beautiful condition you expect, we sincerely apologise. Simply let us know within 24 hours of receipt. To help us resolve your issue promptly, please provide clear details and photographic evidence of the damage as soon as possible so we can verify the condition of the items upon arrival.
We promise that every floral arrangement or bouquet leaves our shop fresh and vibrant. Our freshness window ensures that, when cared for with the advice we provide, your flowers remain lively and beautiful for at least 5 days from delivery. If your flowers deteriorate significantly within this period despite following our care guidance, please contact us promptly so we can address your concerns.
Your happiness is important to us. In the unlikely event that your flowers fail to meet our Fresh Flowers Guarantee—whether due to damage or unexpected wilting within the freshness window—we offer the following resolutions:
Our team will work quickly to resolve your concern once sufficient evidence is provided, and we are always happy to discuss the solution that best suits your needs.
If you are dissatisfied with your flowers or any aspect of our service, we urge you to let us know as soon as possible. We treat all complaints seriously and handle them with care. Please provide all relevant details, including your order reference, the issue at hand, and any supporting photos if possible. Our customer care team will acknowledge your complaint, investigate thoroughly, and respond with a fair resolution within three working days.
Your feedback helps us improve our service and reinforce our standing as a trusted Slough florist.
Flowers Slough is proud to serve our local community with the freshest flowers and reliable service. Whether you are sending a thoughtful gift, celebrating an event, or brightening your business, you can count on us to uphold our Fresh Flowers Guarantee every time. Thank you for choosing your local Slough florist.
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