These Terms & Conditions ("Terms") set out the basis on which Flowers Slough ("we," "us," "our") provides online flower delivery services to customers in Slough and surrounding areas. By placing an order through our website, you accept and agree to abide by these Terms. Please read them carefully before ordering. These Terms are intended to protect both you, the customer ("you," "your"), and us as your local online florist in Slough. If you do not agree with any part of these Terms, you must not place an order on our website.
These Terms apply to all online orders for flower bouquets, arrangements, and gifts made with Flowers Slough for delivery within Slough and the neighbouring areas. They cover the contractual relationship between you and Flowers Slough from the moment you place your order until the completion of that order or its cancellation, subject to applicable UK law.
1. Product Selection: Browse our online catalogue of flowers and gifts available for delivery in and around Slough. Select your preferred arrangements, quantities, delivery date, and add any special notes or instructions for the recipient or our florists if needed.
2. Order Submission: When ready to purchase, proceed to checkout. You will be asked to provide recipient information, delivery address, and your contact details. You are responsible for ensuring that the information provided is correct and complete. Inaccurate or incomplete addresses may result in non-delivery, for which we cannot be held liable.
3. Order Confirmation: Once you have submitted your order, you will receive an order summary on-screen and, where possible, email confirmation of your order. This confirms receipt of your request, but not acceptance. Acceptance of your order, and the formation of the contract between you and Flowers Slough, occurs when we send a further notification confirming dispatch or prepare your order for delivery.
4. Availability: All items on our website are subject to availability. Whilst we aim to keep our stock information up to date, some flowers or products may become unavailable at short notice. In such cases, we will contact you to agree on suitable substitutions of equal or greater value, or provide you with a refund for unavailable items if no acceptable substitute can be agreed. Seasonal variations may also affect flower selection for online flower delivery in Slough.
1. Payment Methods: We accept most standard UK credit and debit cards, as well as additional payment methods as displayed during checkout. All payments must be made in full at the point of order. Your payment will be taken and held securely via our trusted payment processing partners.
2. Pricing: Prices for all products are clearly displayed on our website and are in pounds sterling (£), inclusive of VAT unless otherwise stated. Delivery charges, if applicable, will be shown separately. We reserve the right to change prices or promotions at any time but such changes will not affect orders that have already been accepted.
3. Payment Security: Safety of your personal and payment details is very important to us. We use secure online payment systems to process your card information. Your data is handled in accordance with applicable data protection laws.
1. Delivery Areas: Our online flower delivery service covers Slough and selected adjoining areas. Please check our delivery zones or contact us to confirm if delivery is possible to your requested address.
2. Delivery Dates & Times: We make every effort to deliver your order on your selected date. However, delivery timelines are indicative and may be affected by factors outside our control, such as peak periods, weather, or traffic disruptions. Deliveries to certain addresses, such as hospitals, businesses, or apartments, may require additional instructions or adjustments.
3. Delivery Process: Our couriers or florists will attempt to deliver to the address you provide. If the recipient is not present, we may leave the item with a neighbour (where possible) or in a safe place, and leave a delivery card. We are not responsible for the item once delivered as described.
4. Acceptance of Delivery: By arranging a delivery, you confirm that the recipient is willing to accept the flowers. In cases where delivery is refused or the address is inaccessible, you may still be charged and the order treated as fulfilled. Additional charges may apply for redelivery requests.
1. Right to Cancel: You may cancel or amend your flower delivery order by notifying us in writing as soon as possible. For perishable goods such as flowers, cancellations must be made at least 48 hours prior to the scheduled delivery date. After this period, your order may have already entered preparation, and cancellation may not be possible.
2. Refund Policy: If you cancel your order within the permitted time, we will refund any amounts paid using your original payment method. After goods have been prepared or dispatched, refunds are not generally available unless your order is faulty or we are otherwise required to make a refund under law.
3. Amendments: We will do our best to accommodate requests for changes to orders (including delivery date, address, or flower selection) if received with adequate notice and prior to order preparation. However, we cannot guarantee successful amendments once your order is in progress or during particularly busy times (e.g. Valentine’s Day, Mother’s Day).
We may occasionally need to substitute flowers or packaging to ensure timely delivery and maintain the highest quality standards. Any substitutions will be of equal or higher value and similar style to what you have ordered. If significant substitutions are required, particularly for luxury or bespoke arrangements, we will endeavour to contact you for approval before proceeding.
1. Our Commitment: Flowers Slough prides itself in delivering fresh, high-quality flowers. On rare occasions, if you are not satisfied with the delivered product, please contact us within 24 hours of receipt. Complaints made after this period may be more difficult to assess but will still be investigated as appropriate.
2. Resolution Process: Where a complaint is found to be valid, we may offer a replacement, partial or full refund, or another mutually agreed resolution. We may ask for photographic evidence of the issue to assist our investigation and improve our service for future orders.
1. Extent of Liability: We will not be liable to you for any loss or damage where:
2. Maximum Liability: Our total liability for any claim arising out of your order is strictly limited to the value of the order you have placed with us. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or for fraud.
3. Events Beyond Our Control: If we are prevented or delayed from carrying out our obligations to you by an event beyond our control, we will notify you as soon as practical and take reasonable steps to minimise any disruption. Our obligations will be suspended for the duration of such event.
Your personal information will be collected, processed, and stored in accordance with UK data protection legislation. We will use your information only for the purpose of fulfilling your order, communicating with you about your delivery, and for internal record keeping. All online transactions are carried out over secure platforms. We will not share your information with third-parties except where necessary for delivery of your order or as required by law.
All images, text, design, and arrangement of content on our website are the property of Flowers Slough or our licensors and may not be copied, used, or reproduced without permission. You may use our website and its content only for personal, non-commercial purposes to browse, purchase, or manage your order.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may make changes to these Terms at any time. Any new version will be posted on this page, and the changes will apply to all future orders. Please check this page regularly to stay up-to-date with the latest Terms & Conditions for Flowers Slough's online flower delivery in Slough and the surrounding areas.
If any part of these Terms is held to be void or unenforceable, that part will be severed and the remainder of the Terms will remain in full force and effect.
If you have any questions about these Terms & Conditions for flower delivery in Slough, or about any aspect of your online order, please use the contact form or methods provided on our website.
Note: These Terms & Conditions apply to all customers ordering online flower delivery from Flowers Slough within Slough and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Slough, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Slough.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
